FAQ

Our parent factory was established in 1988, covering an area of ​​333,000 square meters and employing 1,500 people. The factory houses 7 product R&D centers and 16 comprehensive testing laboratories, and has passed ISO9001 certification. Our products have passed the highest standard certifications: Japan’s PSE, Europe’s CE and CB, the United States’ ETL, FCC, and DOE, as well as China’s 3C.

Where is your factory located?你

1. Rock & Light is located in Zhongshan City, Guangdong Province, China.

How many years is the warranty period?

One-year warranty.

What is the lifecycle of your product?

The warranty period is one year, and it can be extended to five years under normal use.

Do you provide after-sales service?

Yes, we offer a one-year warranty, with free replacement parts within one year from the date of order shipment.

What’s the discount?

How many pieces do you need? There is no discount if it’s a sample.

How much does a sample cost?

1. Sample EXW prices: TB135: USD 482, TB90: USD 356, TB65: USD 332. If you have a freight forwarder, we can arrange one for you in China.

2. If you plan to order at least one container in the future, please view the price list after providing your company details.

What are your payment terms?

A 30% deposit is required upfront, with the remaining 70% due before shipment. Payments are accepted in USD. Payment methods include wire transfer, PayPal, and letter of credit.

Logistics model?

That’s up to you. You can choose your own freight forwarder, or we can help you.

How long will it take to deliver to my address?

This depends on your detailed address. Sea freight typically takes 45 days.

What delivery methods do you offer?

We can deliver the goods to your freight forwarder in China, or you can pick them up at our factory. Alternatively, you can use our freight forwarder to ship the products to their destination.

Do you do dropshipping?

Yes, it depends on whether you can accept the sample price.