ROCK AND LIGHTING

Rock and Light logo with stone-texture pendant lamps

Support Center

Helpful resources for decorative lighting products, catalogs, and customer support.

Welcome to the Rock and Light Support Center. Here you can find answers to common questions, access product catalog downloads, and contact our team for decorative lighting inquiries, OEM cooperation, quotations, and project support.

FAQ
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Browse frequently asked questions about our decorative lighting products, manufacturing capability, customization service, and business cooperation.

Company
How many years has your factory been established?

Our parent factory was established in 1988, covering an area of ​​333,000 square meters and employing 1,500 people. The factory houses 7 product R&D centers and 16 comprehensive testing laboratories, and has passed ISO9001 certification. Our products have passed the highest standard certifications: Japan’s PSE, Europe’s CE and CB, the United States’ ETL, FCC, and DOE, as well as China’s 3C.

Where is your factory located?你

1. Rock & Light is located in Zhongshan City, Guangdong Province, China.

How many years is the warranty period?

One-year warranty.

What is the lifecycle of your product?

The warranty period is one year, and it can be extended to five years under normal use.

Do you provide after-sales service?

Yes, we offer a one-year warranty, with free replacement parts within one year from the date of order shipment.

Payments

What’s the discount?

How many pieces do you need? There is no discount if it’s a sample.

 

How much does a sample cost?

1. Sample EXW prices: TB135: USD 482, TB90: USD 356, TB65: USD 332. If you have a freight forwarder, we can arrange one for you in China.

2. If you plan to order at least one container in the future, please view the price list after providing your company details.

What are your payment terms?

A 30% deposit is required upfront, with the remaining 70% due before shipment. Payments are accepted in USD. Payment methods include wire transfer, PayPal, and letter of credit.

Transport

Logistics model?

That’s up to you. You can choose your own freight forwarder, or we can help you.

How long will it take to deliver to my address?

This depends on your detailed address. Sea freight typically takes 45 days.

 

What delivery methods do you offer?

We can deliver the goods to your freight forwarder in China, or you can pick them up at our factory. Alternatively, you can use our freight forwarder to ship the products to their destination.

 

Do you do dropshipping?

Yes, it depends on whether you can accept the sample price.

Can't find the answers to you question?

Don’t worry, please contact us and we will answer any questions you may have.

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Frequently Asked Questions

What can I find in the Rock and Light Support Center?

The Rock and Light Support Center provides access to frequently asked questions, product catalog downloads, contact information, and inquiry support for decorative lighting products, OEM cooperation, and project needs.

Can I download your product catalog from the Support Center?

Yes, you can access our product catalog download section from the Support Center to explore decorative lighting collections and product styles.

Can I contact Rock and Light through the Support Center?

Yes, the Support Center includes contact information and an inquiry form for quotations, product questions, OEM cooperation, and project support.

Does the Support Center include FAQ information?

Yes, the Support Center links to our FAQ section where you can find answers about products, customization, manufacturing, and cooperation.

Is the Support Center suitable for project buyers and OEM clients?

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Yes, the Support Center is useful for distributors, wholesalers, project buyers, designers, and OEM clients who need product information, downloads, and communication support.

Can I find both product support and business support here?

Yes, the Support Center is designed to provide both product-related help and business support for inquiries, quotations, catalog access, and cooperation.